Report an Issue
Submit a Complaint or Feedback
We take every concern seriously. Our team acknowledges all reports within 1 business day and works to resolve issues promptly and fairly.
Other Ways to Reach Us
You can also raise a complaint in person at any branch — an acknowledgement is given immediately.
Call Us
0788532850 / 0788387023Head Office
CPR-Unity House, KK21 Ave, Niboyi, Kicukiro, Kigali, Rwanda
Working Hours
Mon – Fri: 8:00 AM – 5:00 PM
Response Commitment
- • Branch walk-in: Acknowledged immediately
- • Phone / WhatsApp: Same day
- • Email / Online form: Within 1 business day