Privacy Policy

Introduction

Amasezerano Community Banking PLC ("ACB", "we", "us", or "our") is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our banking services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (Name, ID number, date of birth)
• Contact information (Email address, phone number, physical address)
• Financial information (Account numbers, transaction history)
• Employment information (Income, employer details)
• Information submitted through forms on our website

How We Use Your Information

We use the information we collect to:

• Process your banking transactions and maintain your accounts
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Communicate with you about your accounts and services
• Improve our products and services
• Send you important notices and updates

Information Sharing

We do not sell or rent your personal information. We may share your information with:

• Regulatory authorities: National Bank of Rwanda and other regulatory bodies as required by law
• Service providers: Third-party vendors who assist us in operating our business (payment processors, IT service providers)
• Legal compliance: When required by law, court order, or government request
• Business transfers: In connection with any merger, sale, or transfer of company assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Access controls and authentication procedures
• Regular security audits and assessments
• Employee training on data protection practices
• Secure backup and disaster recovery procedures

Your Rights

Under Rwandan law, you have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Objection: Object to processing of your personal information in certain circumstances
• Deletion: Request deletion of your personal information, subject to legal requirements

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website. You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Banking records are retained in accordance with National Bank of Rwanda regulations.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.