Service Quality
Professional, respectful, and transparent support at every service point.
Customer Support
Service Standards You Can Count On
ACB's customer charter emphasizes confidentiality, fairness, accountability, and timely resolution.
Charter Pillars
Confidentiality & Trust
Your data and account information are handled with strict confidentiality.
Turnaround Discipline
Clear timelines for key support requests and banking operations.
Published Service Turnaround
Complaint acknowledgment
Immediate by call center/branch, 1 business day by website/email
Account opening
10 minutes
Withdrawal
5 minutes
Passbook issuance
Same day
Loan clearance certificate
3 hours
Mobile banking registration
Same day
Have a question?
Browse our full Frequently Asked Questions page — covering accounts, savings, loans, digital banking, branches, and more.
Have a complaint or service issue?
Use our dedicated Report an Issue page to submit your concern. Our team responds within 1 business day.